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Tax season jammed up by shutdown, and Postal Service doesn't help

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The Internal Revenue Service (IRS) is struggling mightily to keep its head above water in the current tax season and recent developments have done little to increase trust with taxpayers. A scathing report by the National Taxpayer Advocate describes a backlog of 5 million unsorted mail pieces, as few were on call to sort mail received during the federal shutdown.

Taxpayers will likely swarm the phone lines as April draws closer, since an astounding 93.3 percent of callers trying to pay over the phone during the shutdown were unable to contact a live agent. But there remains a bright spot throughout this entire frustrating process: e-filing.

Filing taxes online has soared in popularity over the past decade; the percentage of returns being logged online went from less than 70 percent in 2010 to more than 90 percent today. Going online to file taxes is an easy and efficient alternative to high postage prices and long waiting........

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