JetBlue told a grieving customer to clear his cookies after a $230 price hike—then deleted the evidence |
JetBlue told a grieving customer to clear his cookies after a $230 price hike—then deleted the evidence
You know all the tricks. Search for flights on a Tuesday only. Switch your VPN to a different country. Open incognito mode and clear your browser.
Apparently, so does JetBlue.
In a since deleted tweet, the company told a customer who tagged the company over a $230 increase in just one day to clear their “cache and cookies.”
“I love flying @JetBlue but a $230 increase on a ticket after one day is crazy,” wrote the user on X. “I’m just trying to make it to a funeral.”
In response, the company told the user, who goes by Nugg, to “try clearing your cache and cookies or booking with an incognito window. We’re sorry for your loss.”
The user’s post got a little over 100,000 views before JetBlue deleted it, but of the two comments, one is missing (the deleted JetBlue response) and the other was, conveniently, a screenshot of JetBlue’s response by another user who told Nugg “this post will be removed soon. Take a screenshot of it if you think you’ll need it.”
In a statement to Fortune, the company said it does not determine fares via........