AI will turn all of your hotel experiences into luxury ones |
AI will turn all of your hotel experiences into luxury ones
AI is often derided as something that has made the workplace so robotic that job descriptions for “storytellers” are exploding and CEOs are looking for human intelligence to counteract its effects. As companies look to keep their identity while implementing new AI uses, there’s one industry above all that arguably requires the most human interaction: hospitality. And now, the industry is looking to implement AI while keeping that personal touch.
In an industry built on hospitality, the worry that artificial intelligence turns guest interactions into something cold and transactional is understandable. But the executives actually deploying it tell a different story.
“AI is not changing what we do in hospitality,” said Julie Linn Teigland, global vice chair of alliances and ecosystems at EY, speaking on a panel entitled “AI and the Tech Shifts Shaping the Next Era” at Mews Unfold, Amsterdam. “It’s changing what we can imagine.”
What the hotel industry is imagining, it turns out, looks less like a robot at the front desk and........