AI was supposed to prevent downtime. Instead, it’s creating new kinds of outages

New research suggests AI itself is increasingly becoming the source of costly operational failures.

Enterprise AI promised executives something close to operational certainty: fewer outages, less human error, and systems capable of catching problems before customers ever noticed. But a new report from the software company Splunk on AI-related downtime suggests those promises are colliding with a messier reality.

For businesses, downtime—unexpected interruptions to the software systems and applications that keep operations running—can trigger everything from lost sales to frozen logistics........

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