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Under growing pressure, DoorDash asks drivers how to make things better

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After weeks of resistance, food-delivery service DoorDash is acknowledging that not all its drivers are happy with how much they get paid.

Citing, “a lot of discussion in the media about our pay model,” DoorDash CEO and co-founder Tony Xu sent an email on Wednesday to its contract delivery drivers, called Dashers, announcing a series of surveys and roundtables where they can air grievances. (A Dasher shared a copy of the email with Fast Company.) Xu’s email also makes the optimistic claim that earnings averaged more than $17.50 an hour in 2018.

Quick refresher: The app-based service, founded in 2013, faces criticism over the rate and calculation of pay. Like other services, such as Amazon Flex and grocery-delivery platform Instacart, DoorDash counts........

© Fast Company