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Instacart offers drivers more flexibility on when and what they deliver

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App-based grocery delivery service Instacart has grown steadily in the U.S. and Canada–says the pre-IPO company, valued at nearly $8 billion. That strains a system of freelance delivery drivers, called “shoppers,” who may schedule shifts a week or more in advance.

To cover demand spikes that overwhelm scheduled workers, Instacart is now allowing shoppers who aren’t on the clock to pick up individual delivery batches “on-demand.” That’s in line with other delivery services–such as Shipt (owned by Target)–which don’t have scheduled shifts.

Instacart has faced backlash from shoppers who claim that pay formula changes have........

© Fast Company