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Instacart drivers worry that new policy hiding some customer addresses may put them at risk

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16.07.2019

Grocery delivery service Instacart is in the hot seat again for how it works with its drivers, known as “shoppers.” On the heels of a Bloomberg article about shoppers claiming they are pressured to take nonlucrative assignments, some workers alerted Fast Company to a new controversy: losing the ability to preview the address of a delivery before accepting the assignment (known as a “batch”).

“It’s a major safety issue. We want to know where [we] are delivering, and many dangerous encounters are prevented by this,” wrote Instacart shopper Sandra Wiggins in an email. She attached to her message several screenshots of conversations between worried shoppers and Instacart support staff confirming that the company is hiding addresses. Some Instacart support staffers are misinformed about the issue, calling it a “test,” “a temporary........

© Fast Company