Verizon outage update: Cause, credits, and what to know about the SOS snafu heard around the country

Yesterday, customers of Verizon Communications across the country picked up their phones only to discover that they had no service.

Calls, texts, and the internet simply didn’t work. Verizon now says the underlying issue has been resolved. But just what caused it, and will Verizon compensate customers for the outage? Here’s what you need to know.

On Wednesday, a........

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