The greatest mistake in AI transformation: automating what you should eliminate 

The result is faster versions of legacy processes rather than truly transformed operations.

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Leaders love quick wins. When AI lands in their organization, the instinct is immediate: find repetitive tasks and automate them. Speed up invoice processing. Summarize customer emails. Route support tickets. As a result, metrics improve. Time savings appear. Progress feels real.

But this is the biggest and most common mistake I see across industries:........

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