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How to design inspiring conversations that have an impact in the workplace

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21.09.2021

Real change requires real conversations.

We build our lives one conversation at a time. Great conversations become once-in-a-lifetime interactions that lift us up, shift our trajectory and motivate us to take action. We often rely on conversations to help us get what we want or need from others, and we make great efforts to ensure a positive outcome.

But what if we could codify and replicate the concept of a great, impactful conversation that is both inclusive and inspiring? What if we could design and structure conversations around the goal of achieving the best outcomes?

Conversation design—a fairly recent design principle—is a language based on human conversation. Its popularity has increased due to the global explosion of voice technology and engagement platforms. Conversation designers facilitate a natural conversational flow in these platforms while also meeting the needs of the customer and businesses who’ve requested their services.

When we think of those who make hard conversations happen, we often think of professionals like facilitators, mediators, or psychologists using sophisticated tools. But approaching dialogue as a designer requires us to treat dialogue as something we create, structure, and design—not facilitate.

Regardless of how we communicate we’ve all experienced awkward conversations about difficult topics that didn’t go well. We’ve all contributed to conversations that derailed, perhaps ending in a doomsday downer until someone........

© Fast Company


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