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Technology isn’t going to save your company culture

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31.05.2019

These days, it seems like there is a tech solution for everything. Want to get rid of bias in your interview process? Some platforms do that for you. Hoping to weed out bad behavior and harassment in your company? There’s an app for that. But introducing large-scale technology solutions can end up magnifying your company’s cultural problems, especially if you do it haphazardly.

As a new generation has entered the workplace, companies feel the need to adapt to multiple generations working together, seemingly with varying levels of technical literacy. At the same time, the demands on enterprise tools have changed. The apps and services that employees use in their personal lives have raised the bar for how powerful and easy they expect their tools in the workplace to be.

On the surface, this seems like a technology problem. But if you look closer, you’ll realize that the underlying issues are soft and squishy human ones. If you ignore the root and go straight to implement tech solutions, you’re risking a cascade of unintended and undesirable consequences. Here’s an example.

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