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4 Reasons Why Empathy in the Workplace Makes Business Sense

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02.07.2021

Empathy has started to be one of those words bandied around a lot more since the pandemic started, which is a good thing that it has become part of the conversation. However, like any other buzzword, without the action to back it up, it is meaningless. It needs to be deeply rooted into the DNA of the company. It needs to permeate into the day-to-day behavior of leaders and employees of the organization.

And for mass company uptake, there must be a very strong link with the bottom line.

The reality is that certain industries, such as financial or professional services, are not traditionally associated with empathy. But in these industries, big organizations need to lead the way. Entrenching a culture of empathy in a large organization needs to start from the top. The leaders need to live those values, buy into them and uproot any behavior that is in contradiction with those values.

I talked to Steve Payne, Vice Chair of the Americas at EY Consulting. To be frank, I was skeptical that a Big Four firm would really buy in to empathy. However, Steve believes that there are compelling reasons to do so.

EY conducted a global survey of 16,000 employees — 54% would consider leaving their job post-Covid-19 pandemic if they are not afforded some form of flexibility in where and when they work. The new generation of employees want different things from work, and the world of work is evolving. The pandemic taught us that flexibility is possible. There is no compelling reason to not give people more of what they want, so that employers can get more of what they want (higher productivity and........

© Entrepreneur


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