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How Success Happened for Angie Klein, CEO of Visible

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Angie Klein is the newly-minted CEO of Visible, the Verizon-owned, all-digital wireless carrier on a mission to be the most loved brand of the digital generation. Though the company is only three years old, Visible won early accolades for being a disruptive new player in the staid, legacy-driven telecommunications industry for its entirely digital model: Visible has no stores, no paper bills and no call centers — instead, everything is done on an app.

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But what happens when it’s time to take a company from a little-known new kid on the block to a game-changing mega-business?

Angie Klein is brought on.

Klein is something of a secret weapon in the Verizon ecosystem. A 20-year veteran of the company, she has held senior leadership positions across both the home and wireless businesses, ranging from product development to call center and retail operations, and from value proposition and pricing design to customer experience strategy. Early in her career, she was part of the original team that brought to market Verizon Fios, the company’s industry-leading........

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