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Why Your Employees Don't Have to Be Happy to Succeed

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The following excerpt is from Benjamin Gilad and Mark Chussil’s book The New Employee Manual: A No-Holds-Barred Look at Corporate Life. Buy it now from Amazon | Barnes & Noble | Apple Books | IndieBound

Competing is a human activity, not yet outsourced to Siri, so employees who are skilled at competing should, in principle, make a company competitive. We think most reasonable peo­ple see the truth in this statement. You’d think businesses would, too, and would, therefore, train and test its people for skill at competing. The military does it all the time: They have their commanders face opponents’ maneuvers in war games and field exercises. They brief and debrief missions and exercises. They learn from mistakes and they build on success to help them outsmart real-life opponents.

So let’s take a look at how companies should train their people to compete.

In business, training and testing the skill of competing is subtler and significantly more complicated than for the military. Competing skillfully involves integrating three elements:

We believe that the key to training employees to compete is by extensively and intensively using strategy simulations throughout their careers (including creating action plans and testing them against other players’ potential responses). We’ve seen it work in hundreds of engagements involving thousands of managers. The most effective........

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