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Stellar Customer Service Starts with the Hiring Process

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Behind the Review host and Yelp’s Small Business Expert, Emily Washcovick, shares a look at this week’s episode of the podcast.

A slice of the Mediterranean taking root in the Arizona desert, CALA is a culinary oasis that offers modern cocktails and cuisine in a bright, thoughtfully styled space. The restaurant takes its name and culinary inspiration from Cala Road in Mallorca, Spain. The island is known for its white beaches, Spanish architecture, and wineries and fresh produce farms—the restaurant mimics those highlights in its interior design and values in the kitchen. CALA is tucked away inside the Senna House, a luxury, desert-modern hotel by Hilton in old town Scottsdale, and its hidden gem-esque location only adds to the restaurant’s intrigue and energy.

Internationally renowned chef Beau MacMillian directs CALA’s menu according to the seasonality of ingredients. Patrons are greeted with new takes on an array of well-loved, fresh dishes like flaming saganaki, pasta alla vodka, and pork milanese.

Rob Meir, general manager and partner at CALA, helped open the restaurant in January 2022 amid a challenging business climate featuring hurdles like nationwide supply chain issues, inflation, and staffing shortages. Even with these challenges, CALA was joined by more than 6,000 new restaurants opening nationwide in the same month and around 400 new businesses in the food and restaurant category in Arizona specifically throughout the first three months of 2022.

Even though hiring has been more challenging recently, Rob strongly values choosing the right people to add to his team and has maintained formal recruitment practices. To identify who those people are, he aims to be transparent about the reality of the industry in his conversations........

© Entrepreneur

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