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Getting Back in Touch With Customers

1 11 17
02.09.2021

Behind the Review host and Yelp’s Small Business Expert, Emily Washcovick, shares a look at this week’s episode of the podcast.

Grammy-award winning singer and songwriter Billy Joel famously said, “If you’re not doing what you love, you’re wasting your time.”

Keene Addington, owner of Tortoise Supper Club in Chicago, knows this is true. After years in the food industry as owner of 15 restaurants, Keene took a year off to figure out what it was he really loved and what he wanted to do next. The answer was right in front of him the whole time.

“What I learned about myself in that year was that I'm a restaurateur,” he said. “I love being in restaurants. I decided what I wanted to do was to start a restaurant, a family-owned restaurant, and Tortoise Club became that.”

They found success by following what they personally enjoy, knowing what they want in a restaurant, and making it happen in Tortoise Supper Club. Keene said, “At the end of the day, Tortoise Supper Club embodies all the things that my wife and I love when we go to a restaurant.”

Customers can see their love for running the restaurant, and it elevates the entire dining experience. Everything from the food to the service to the ambiance is measured and tailored for a specific........

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