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Creating Consistency by Putting Employee Culture First

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In the days before the internet and easy access to online reviews, there was really only one way to judge if a business was worth frequenting: word-of-mouth recommendations from family and friends. If a product or service was great, then customers would tell their circle about the business, and new patrons would follow.

These days, it’s easy enough for a customer to leave a review online, whether it’s positive or negative. So how does a small business stay on top?

Aligned Modern Health in Chicago’s West Loop neighborhood is an integrated health and wellness practice, specializing in non-surgical and non-drug healthcare, including chiropractic, acupuncture, nutrition, and massage therapy. They consistently get highly rated reviews from their patients, and there are a few reasons why.

At the top of the list is their ability to offer multiple types of physical therapy and healing all under one roof. Reviewer Atiya S. said that is one of the first things that drew her to the practice. “I do acupuncture really often, and I was really shocked to find a location that........

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