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Bed bugs and a rat in the kitchen - the Norfolk seaside hotel even the owner thinks is an 'eyesore'

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In the last two years its guests have complained about bed bugs, smelly drains, dirty bathrooms, leaking roofs, and shabby decor.

The Sea Princess Hotel, on Great Yarmouth's North Drive, has been ordered not to use its lift, while its kitchen was shut down after a rat was found and fire safety concerns have been raised.

Today, the shocking catalogue of complaints about the hotel can be revealed, with the owner admitting the seafront building is an "eyesore" as he bids for permission to turn part of it into flats.

Twenty-three reports were made to environmental health officers at Great Yarmouth Borough Council (GYBC) between June 2017 and May 2019, a Freedom of Information request by this newspaper has found.

The dossier shows complaints included a build-up of rubbish in outside areas, general disrepair and "unhygienic" conditions, poor customer service and concerns over fire safety.

In some cases, the complaint was not upheld, or officers could find no evidence to prove the accusation.

In others, the owner was told to address the issue and follow-up visits showed improvements - from broken tiles to clogged drains.

The hotel's owner, Janak Masrani, said it had dealt with the issues and took customer complaints "very seriously".

On January 7, while investigating another complaint, an inspector saw a live rat run through the kitchen.

As a result, the kitchen was closed voluntarily by the hotel and it stopped serving food to guests.


© Eastern Daily Press