How happy are bus users in Norfolk? National report reveals this year's results |
The watchdog Transport Focus has revealed the results of its latest Your Bus Journey study.
It shows overall journey satisfaction in Norfolk was 88pc for 2025, placing the county 17th in England.
Buses in Castle Meadow, Norwich (Image: Denise Bradley)
This is up from its 86pc satisfaction score in 2024 and the 81pc result in 2023.
The survey classifies the county as a rural area, reflecting its long routes, scattered villages and often thin timetables - but its score keeps pace with bigger networks such as the Liverpool City Region and Leicester City, which also sit on 88pc.
The real high‑flyers are Warwickshire and Greater Nottingham, sharing the top spot on 93pc satisfaction.
They are followed closely by Reading Buses and Portsmouth on 92pc, with a run of other areas in the low 90s showing how tight it is at the top of the chart.
First in Norfolk also did well on the top operator ranking, coming in 26th place of the top 50.
This part of the report only looked at operators with more than 150 journeys in each area.
"This year’s results come at a moment of major change for buses," Louise Collins, director at Transport Focus, said.
"The Bus Services Act 2025 gives local authorities stronger tools to plan, manage and franchise services, including powers to run their own bus companies and protect socially necessary routes.
"It marks a decisive shift toward local leadership and services shaped around what communities need.
"Progress varies across England, some areas are already moving at pace, while others are just beginning their journey."