'Outstanding' rating for Norfolk care company looking after county's most vulnerable |
Home Instead North Norfolk, which goes into people's homes to provide them with care received the best possible rating after the Care Quality Commission inspected their services.
It was the first time the company, run by husband-and-wife team Tom and Laura McEwan of Net Care North Norfolk, has been inspected.
The CQC rated the service, which provides care to people in north Norfolk living with dementia, sensory impairment or physical disability, as outstanding in the safe, care, effective, response and well-led categories.
Hazel Roberts, CQC deputy director of adult social care in the east of England, said: "We found the staff at Home Instead North Norfolk were providing an exceptionally personalised and high-quality service that empowered people to be as independent as possible for as long as possible.
“People told us about meaningful relationships they’d built with their care workers, who made them feel accepted and respected, and often exceeded their expectations.
"Staff spoke about them with the same warmth. They knew people very well and tailored care to each person’s unique strengths, needs, wishes, routines, and goals.
“For example, one person’s care plan included detailed information on caring for their beloved pet, because this was important to their wellbeing.
"Through these trusting relationships, staff had supported people to regain mobility, re-connect with their community and do things they enjoyed again, like spending time in their local nature."
Inspectors added: "Most people working in care are kind people, but not all get the chance to build relationships like we saw here. Good leadership made this possible.
“Everyone working at Home Instead North Norfolk should feel responsible for this outstanding rating, and proud of the work they do for people.
"We hope other providers look to this report as an example, to promote learning across the sector."