TO achieve both success and credibility in the market, an organisation should operate with transparency and fairness towards all its stakeholders. The employees, especially the lower cadres, should be comfortable in their interactions with the management; while the latter owes them a cordial work environment where contractual commitments are respected. At the same time, a company has the right to expect employees’ commitment towards improving productivity. When an organisation prioritises employee relations, the result is a disciplined workforce.

The Esso Standard Eastern, renamed Exxon Corporation, and an affiliate of Standard Oil in New Jersey, had established a fertiliser plant at Daharki in 1965. Both firms featured in Fortune 500. Besides Google, Salesforce, Adobe, and Southwest Airlines, Exxon Corporation retained a strong standing because of its work culture and employee relationship management.

The Standard Oil head had implemented an employee representative plan after the infamous industrial unrest of the early 20th century. This revolutionised the company’s approach towards human resources as industrial harmony was established through direct and cordial........

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