Advisor – CEO on Technical Matter

Two most important words for any life insurance company are “Trust’ and “Retention”. Because it sells promises which is invisible to buyer and can only be perceived by future claimant who can be a person other than the present customer. Life insurers are working all over the world including Pakistan since decades. Management of finances under prudent regulations ensure that each promise made by an insurer at the outset must be realized when time come to. This prudence is the reason that reinsurer companies are working in the world for more than a century and half and no company default. In essence all functions of any life insurance companies including underwriting, finance, actuarial,  claims, technology, admin and HR are revolving around that core ability to pay when time comes.

So essence of any customer service is to pay rightly and immediately after receipt of intimation. And sometimes we ask from our selves why we pay after receipt of intimations. Why it can’t be paid in advance or at least in real time. This proactive culture distinguish a best company amongst all the others. Sometimes, I think life is like driving a car. Good driver anticipate any likely scenario which might happens during driving. Good driver must watch rear,........

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