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Watch for ICBC's snoops

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Achieving balance is important for most things in life. ICBC investigations are no different.

Some level of investigation is important to independently test assertions made by an injured victim about how their injuries are impacting on their lives.

But if ICBC hired investigators go too far, the process

“has the potential to be intrusive, upsetting, and intimidating.”

I pulled that quote from the court decision of Mr. Justice Voith. His decision released Sept. 9, Williams v. Sekhon, 2019 BCSC 1511 is the first in British Columbia history where the appropriateness of ICBC investigation techniques was front and centre.

Last week, I provided examples where ICBC retained investigators had gone too far. This week I will outline two of the three kinds of investigations discussed in the case.

ICBC publishes a set of written standards for private investigators they retain that are available online: Performance Standards for Private Investigators.

Those standards include some excellent points, including:

“ICBC requires that the degree of investigation undertaken on a claim file be proportionate to the complexity and risk associated with the claim.”

The more significant your injuries and losses, the more likely ICBC........

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