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Give more than expected

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I just arrived back from a bit of a marathon business tour to Europe and Florida. As is fairly typical on such a trip, a lot of planned travel arrangements don’t work.

While you get used to it to a certain extent, it still has the habit of raising your blood pressure.

On this trip, it started with British Airways randomly cancelling my flight out of JFK and changing to Newark and advising me that they don’t give a rip about any additional costs because of their changes, I would be responsible for those.

That was not exactly great customer service after spending money for a business class ticket. Then, on arrival, my suitcase had a wheel ripped off and it was the second time I had used it. After three weeks of trying to get it resolved, I was offered $40 by British Airways.

Once I had........

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