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The other face of disruption

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When the highly qualified from IITs and B-schools, backed by VC funding, take to retailing milk, delivering fruits and vegetables, groceries, catering services, and running tuition services, there is much more at play than mere innovative technology-led ‘disruption’ — the business buzzword today. It impacts the livelihood of an entire section of micro entrepreneurs who are suddenly left with much less clients, and sometimes no customers at all.

Of course, business management schools extol the idea of........

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