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How a Thoughtfully Created Process Can Deliver More Effective Results

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When clients ask how to develop better processes for almost any aspect of their business, I ask them what’s triggered their concern. Sometimes the people implementing the process or the people at the receiving end are unhappy with each other. Often both sides think that if only the other side was more specific about requirements, then the process would work. But sometimes the two sides are looking for better processes because of the need for organizational change.

Say, for instance, that an organization is growing and suddenly an assistant manager or admin is hired for a senior manager who’s been doing a particular task or activity for a long time. The senior manager may hesitate to share or shed tasks that have mattered to their feelings of achievement or sense of contribution. The senior manager may not be ready to push responsibilities down the organization, not even........

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