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Digital transformation starts from the top

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IN his National Day Rally 2016, Prime Minister Lee Hsien Loong described digital disruption as "the defining challenge" facing the Singapore economy in the years to come. Indeed, digital disruption has changed the way that people purchase, the way that they consume content, and the way that products and services are delivered. Businesses realise that they can no longer afford to just keep up. To truly succeed, they must stay ahead - not just of their competitors but of trends and technology. In Singapore, as we embark on the long journey towards becoming a Smart Nation, industries from banking to property, transportation to telco, and even health care, are using digital technology to transform the way that they interact with customers.

© The Business Times