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It's not working, do I have to pay?

4 0 0
08.11.2018

I have been a Vodafone customer for quite some time now, internet, TV and mobile. Just recently I upgraded my Vodafone Sky TV plan to the new Vodafone TV box that has been out for some time. I was experiencing issues with the decoder with picture quality and a few other things. I rang Vodafone customer care a few times requesting a technician to come and have a look, all I got basically was "we'll monitor it and if it gets really bad well send someone around". One night I had enough of the quality so I rang customer care again, this time I was told "if you upgrade to our new Vodafone TV box this will eliminate the problem", at a cost of an extra $9 a month to my existing plan. The new box arrived, I plugged it up and away we went, however not long after, the screen froze for like five seconds then it started going again, then it did it again. I found this odd so I rang customer care the next day and the response I got was "this has been an ongoing issue we have been experiencing since starting this new box and we have technicians working on it". I have had this box for nearly three months now and no change, the TV at times still freezes and loses connection to the service. If this was service was faulty before I even considered signing up shouldn't........

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