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Arrogant and entitled, doesn't this First Class clown sum up all that's wrong with our public services?

1 73 161
13.07.2018

You have to hand it to Mark Boon, he’s got guts. Either that or he has a rhinoceros hide so thick and insensitive that he’s unaware of the impression he makes on other people — or simply doesn’t care what his fellow mortals think of him.

Speaking for myself, if I were a senior manager of one of the country’s most inefficient train operators, as he is, I’d keep very quiet about what I did for a living. Indeed, if a stranger at a party were to ask me about my job, I’d change the subject double-quick to avoid a roasting over the delays and cancellations, the never-ending strikes, the cattle-truck travelling conditions and totally fictitious timetables.

As for how I’d behave if I found myself in Mr Boon’s shoes, aboard one of my own company’s late and overcrowded trains, I’d make myself as inconspicuous as possible, terrified of being lynched by my fellow passengers if anyone recognised me.

Not so Mr Boon, operations manager of Southern Rail’s parent company, Govia Thameslink. He is the man reported yesterday to have instructed commuters on a packed Southern service to keep out of the First Class section in which he was sitting, surrounded by eight or ten empty seats.

Having forced his fellow passengers to stand in the standard-class part of the carriage, he rubbed salt into their wounds by spreading himself across two seats.

Shame

He placed his bag on the seat next to him, hung his suit jacket on a peg by the window and distributed his spectacle case and a bottle of water on the table in front of him, before settling down to busy himself with his wretched smartphone.

It was as if he was taunting the fare-paying customers who finance his wages: ‘Look at me! I’ve got all the space in the world, while you lesser creatures are packed in like cattle behind me!’

But this is the bit that really amazes me. After making himself so thoroughly obnoxious, you might think he would........

© Mail Online