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Getting the most from staff

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Spa! magazine in Japan recently released the results of a survey of 1,140 male full-time employees in their forties about what they hated about their jobs. The top three complaints were: salaries have not risen because of decades of deflation; a sense of being underappreciated and undervalued; and a lost sense of purpose.

Apart from not enough money in a time of massive corporate profits, the other issues are all about leadership soft skills. Dale Carnegie Training did a global study of engagement and the results for Japan were consistent with global trends. Japan’s scores were also consistent with every survey I have ever seen on the subject of engagement in this country. The percentages of those who are not engaged are always gob smacking.

Why would staff feel underappreciated? The reason is obvious. No one in a leadership position has shown them any sign that they are important, that what they are doing is important and that they have a future in the organisation.

Part of the reason is cultural—Japanese prefer........

© Japan Today